Orion is the only auditing firm specializing in the language industry in North America.
We work with over 300 language service companies and have been supporting Languages Canada members for over 10 years. We are currently the only firm endorsed by three language industry associations to audit their membership and offer certification to most of the commonly requested language industry standards.
Our vast and lengthy experience means that we truly know and understand the language industry, including its typical processes, commonly used software, and industry terminology. As a result, our auditing services are efficient and effective, and we will work with you to establish mutual goals up front to make sure your needs are fully met. We also give back to the language industry by sponsoring industry events and providing free webinars on standards.
What is the Languages Canada Standard?
Languages Canada members are the premier language training organizations in Canada. With a membership of over 200 French and English organizations, global students have access to the best training institutions in the world.
The purpose of the Languages Canada standard is to ensure that the best interests of students studying or planning to study English and/or French in Canada are met. As a condition of membership with Languages Canada, all member programs must be accredited, which serves to confirm that they have met the rigorous requirements set out by this standard.
Why Work with Orion for the Languages Canada Standard?
Breakdown of the Languages Canada Standard
Under each key area, specific requirements are set, and the program must demonstrate how they ensure continued compliance with the requirements and provide evidence that the requirements have been implemented and are effective. Any non-conformance must be resolved for the program to maintain its accreditation.
Overview of the Audit Process
1. Applications for accreditation are submitted to Orion.
Note that the program must apply to Languages Canada and be deemed “eligible for membership” prior to starting the accreditation process.
2. Preliminary Review & Documentation Review
An offsite review is conducted to identify any major gaps prior to the onsite audit. The applicant is provided with preliminary review submission requirements detailing information that must be submitted for review. The applicant will then receive or discuss a preliminary review report detailing strengths, areas for improvement, and areas of concern to be addressed at the onsite audit. An audit plan confirming the details for the site visit, including the proposed date and daily schedule, will be forwarded by the auditor prior to the site visit.
3. An Onsite Review
The onsite audit is conducted to ensure the processes and documents examined during both the preliminary review and discussed onsite are in use as reported. The auditor will meet with staff, students and faculty and review documentation. The applicant will receive an onsite audit report detailing strengths, opportunities for improvement, any issues standing in the way of accreditation, and a timeline for resolution of the issues. Once the issues have been resolved, a recommendation will be made regarding accreditation.
4. Accreditation Review & Certificate
The results from the preliminary review and onsite audit are assessed by a senior evaluator to ensure a proper recommendation has been made. At this point, approval is given to either accredit, not accredit, suspend, or terminate the program.
5. Maintenance Assessments
Accreditation is based on a four-year cycle. Midway through the second year following the initial accreditation, an offsite maintenance review is conducted to record changes and ensure all requirements of the standards continue to be met. A maintenance review report will be generated detailing any findings from this review.
6. Risk and Random Based Compliance Audits
The intent of these visits is to ensure continued compliance between regularly scheduled visits. Programs reviewed will be determined based on either a random selection or through a risk-based criterion. The risk-based criteria consider items such as a program audit history, if there have been changes in key positions, the addition of new programs, fact-driven complaints or noncompliance concerns. Programs selected are given 24 hours’ notice and must ensure a resource is available. Failure to allow Orion auditors in may result in immediate suspension or termination of accreditation.